FAQ’s

Q. My clock is running fast or slow. How do I regulate my clock?
A. The length of the pendulum is what determines the time keeping on a clock. Click here for a more detailed description.

Q. Does my clock really need to be oiled?
A. Your manufacturer suggests that maintenance be done on your clock once every two years. This maintenance includes: Oiling of all pivot points on back and front plates using oils that are manufactered specifically for Clocks.Checking action of all flirts and cams. Adjusting and checking the functions of all of your clocks features.

Q. My clock ran fine for ten years with no service. Now it stopped and I can’t get it started.
A. Oils are used to decrease friction. Once the oil has thickened and then hardened it has taken away the power necessary for your clock to operate.

Q.What are the symptoms of a clock in need of service?
A. Occasionally you will notice that the clock has stopped. You restart it and it runs OK for a while but then you notice it has stopped again. The chimming and striking seem to be very slow.

Q. My clock doesn’t keep the right time. Does it need service?
A.Generally time keeping is corrected by making adjustments to the pendulum, but it could be a symptom of a greater problem if the clock has kept correct time for many years and all of a sudden is not keeping the correct time.

Q. How do I know if I have found someone who is qualified to work on my clock?
A. I would always ask someone if they had any credentials. There are a variety of orginzations who give degrees to individuals who have passed their qualifications. In order to recieve these one has to pass both written exams showing one understands the theory behind horology and one has to complete work on several different aspects of the trade. There are also some very fine repairman who do not have creditials but have been in the field for a very long time. So I would ask how long they have been repairing clocks and if they had anyone that you could contact.